Surgeries are run during term-time from 09:00 - 17:00 Monday to Friday.

Outside term time, your call will be diverted to Talbot Medical Centre - we can still help but it will usually be at another site off-campus.

If you can't get through on the BU Medical Service number, please try TMC directly on 01202 636400.

If you are unwell in the evening, overnight or at the weekend:

Contact the NHS111.  This service is for urgent medical situations - if you or a member of your family become ill and you are concerned.  It is not for routine enquiries, such as booking an appointment with your GP, repeat prescriptions, test results, etc.

When you ring 111, a trained member of staff will answer the telephone and take some details from you.  They will pass your details straight over to a doctor or nurse who will ring you back to ask you more about the problem and, in conjunction with you, will decide the best option for treatment.  Depending on the seriousness of your condition this might be:

• Advice over the telephone
• A visit to the local Treatment Centre
• A home visit by a Nurse, doctor or paramedic

Important

For EMERGENCIES you should continue to attend the Accident & Emergency Department of your local Hospital or dial 999.  (An emergency is a critical or life-threatening situation and includes things likechest pain or suspected heart attack, head injury, severe loss of blood, severe breathing difficulties, loss of consciousness, deep wounds, suspected broken bones).

When Should I Call An Ambulance Or Go Straight To Hospital?

Chest pain where a heart attack is suspected is a reason to call 999. In addition discovery of any unconscious person with no pulse or a patient who has severe difficulty with breathing.  Severe injuries (including suspected fractures or suturing) need to be seen at Hospital.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.