Klinik is Coming to Talbot Medical Centre
On Monday 11th September we will be launching a new way for patients to contact our Practice for help and advice.
What are we doing?
We will be launching ‘Klinik’ an online tool to help us manage patient contacts and help direct them to the most appropriate service.
This software is already used by over 500 GP surgeries across the UK, covering over 4 million patients.
Patients will still be able to contact us online, by telephone or face to face, and each enquiry will be treated consistently, removing a 'first come first served' approach.
Queries regarding new and existing health conditions will all be assessed by our clinicians supported by artificial intelligence – AI, to effectively signpost patients to the appropriate service in an appropriate timescale.
Why are we changing?
The Talbot Medical Centre team manage patient workflow for 26,000 patients, and each week this typically involves.
- 4,000 telephone calls
- 3,000 prescription requests
- 2,000 appointments
As a result, it is increasingly challenging to get the right patients in the right appointment at the right time. At peak periods waiting times for patients are longer than we would like, causing undue stress for both patients and team members alike. Waiting times for routine appoinments can be several weeks and we understand that patients are not satisfied with this.
In addition, NHS England require Practices to meet certain standards for signposting patients to appropriate services in a timely manner and providing much better information about how effectively this is managed, something that is not possible under our current approach.
How will Klinik Help?
We anticipate that Klinik will enable us to be more responsive to patient needs, provide a quicker response to enquiries, and reduce waiting times for routine appointments. In addition, by encouraging more patients online, our responsiveness to calls will increase, freeing up telephone lines for those that really need to access our services that way.
We will have much more evidence about the type of services our patients need, which will help us adapt our provision and wider local provision to support this need and potentially access funding to support this.
Finally, and most importantly, we believe it will improve patient care and satisfaction.
On Monday 11th September there will be a link on our website that patients can use to direct enquiries to our team.
Don't worry if you prefer to call or come and see us in person, you can still do this, and our team will talk you through a standard approach.
We are seeking feedback from our patients and will publish a 'Q & A' guide to frequently asked questions.
NEW AND UPDATES
Changes to Healthcare Provision in our Area
There are some changes being introduced from 1st July as to how healthcare is delivered both nationally and locally. For further information about these changes and the 'Integrated Care System' please follow the links below
video explaining the ICS nationally: https://youtu.be/blapgFKXv0I
Our Dorset ICS video explaining the changes from a local perspective: https://youtu.be/DDXspIyxzVE
Veteran Friendly Practice
We are proud to be an Armed Forces veteran friendly accredited GP Practice.
This means that, as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician who has a specialist knowledge of military related health conditions and veteran specific health services. This is important in helping ex-forces to get the best care and treatment.
Your appointment can be either face-to-face or on the phone, depending on what you need
It may take you a few minutes to read this but we hope this will help to explain how to get the most from your appointment.
Please note - do not book a normal appointment with a GP or nurse to get your flu jab, these are arranged separately.
Patients should be aware that we record all incoming and outgoing telephone calls to and from the practice for training, compliance, fact finding, quality assurance and medicolegal reasons.
Face Covering Update - June 2022
Following updated guidance from NHS England, the wearing of face coverings is no longer mandatory in this Practice
We would still encourage their use and advise any patients with severe respiratory conditions to continue to wear them
We would like to thank our patients for their adherence to this precaution over the last 2 years and their patience as we have gradually eased these measures