We are open (as we have been throughout lockdown), but please bear in mind:
Lockdown is being eased and we are trying to resume as much routine work as we can safely undertake but we must still do all we can to ensure we minimise the risk of a resurgence in COVID19.
Your initial contact with a clinician will be by phone or eConsult, to reduce footfall through the surgery. For further information see here.
If your problem relates to muscle/joint aches and pains then please use the new direct access self-referral physiotherapy service - click here.
In line with the government's rules on face coverings, we expect all patients attending the surgery to wear a face covering throughout their attendance.
Patients who have been asked to attend in person who come to the surgery without an appropriate face covering (i.e covering mouth and nose) may be asked to rebook.
Please note: we are not able to provide letters to exempt people from these new regulations on wearing face coverings in public. For the vast majority of people, there is no medical reason which would prohibit them from wearing one, it is more likely you are just not accustomed to it. However, see here if you feel you require exemption.
Please be aware that there are currently some fraudulent track and trace scams in operation. If you are called or texted by someone claiming to be from NHS Track and Trace, and they ask you for personal information or payment details, please hang up the phone and inform the police via 101. Do not give out any card or payment details.
We are working very hard to ensure we offer the best possible care to all our patients during these difficult times. Please read the guidance below.
If you have a non-coronavirus concern which you need to consult a doctor about, have you considered using eConsult (see above) rather than calling the surgery?
Please consider carefully whether your problem can wait, or whether you have a problem which you can solve without needing to contact the surgery.
We are taking all possible precautions to avoid our patients, many of whom are vulnerable, from having to attend in person. We want to keep the surgery safe for those people who do need to attend for non-COVID related matters. This means reducing the numbers of people coming to the surgery to the absolute minimum, and we have taken measures to ensure this. This is for your safety, and the safety of all our patients and staff.
You MUST NOT come down to the surgery unless you have been explicitly asked to do so by a member of our clinical team. Patients turning up uninvited will be told to leave immediately as they may be putting vulnerable patients at risk. If you are asked to come down, please precisely follow the instructions you will be given on which ZONE to come to, where to wait and how to check in.
The wearing of face masks or face coverings in general practice is advised. All adult patients visiting the Surgery will be asked to wear face masks or face coverings.
When you attend the surgery only the patient will be allowed in unless you are accompanying a child (one parent/guardian) or the patient needs a carer or interpreter.
If you are offered a phone call from a member of the clinical team, we cannot be specific about exactly when this will be. Please ensure you have your phone switched on with the volume on full so that you do not miss your call. All our late night appointments are suspended until further notice.
Please note, the government has authorised a change to the summary care record and GP connect as part of the national response. To find out more, click here.
We are making every effort to reinstate routine services (such as cervical smears) where these can be done safely. To help us achieve this, please follow any instructions you are given. Some services including spirometry and ear syringing are not possible at the current time and will remain under review.
COVID-19 Clinical Trial
We are involved in a clinical trial being run from the University of Oxford which is looking at treatments for COVID-19. Patients are able to self-refer if they feel they are eligible: see here
Supporting the most vulnerable in our community
BCP Council have set up a helpline for vulnerable people who don't otherwise have any support. Please consider volunteering to help.
Call 0300 123 7052 8am-8pm 7/7 to refer yourself or someone else, they can be contacted others in regard to vulnerable neighbours living alone without support, or visit #TogetherWeCan.
My life my care also has some useful information including carer support, food/meal/prescription delivery services, befriending services, home exercising and mental wellbeing support.
COVID-19 is unlikely to make your child seriously unwell, but they like everyone else might be infectious: so it is important to stay at home if they are managing well.
However, all the ‘normal’ illnesses that can make children severely unwell can still occur and there is a risk that parents may delay bringing their child to the attention of a healthcare professionals even if they are unwell because of concerns about COVID-19. GPs and hospitals are still providing safe care as they have always done for children . If you are not sure if your child is unwell and whether they need to be seen, click here, call 111 or contact your GP. For information about crying babies, click here.
If your child appears severely unwell and advice is not quickly available call 999 or take them to ED as you would in other times.”
What to do if you or members of your household have ANY symptoms (including cough, fever or flu-like symptoms)
If you have ANY of the symptoms: cough, fever or flu-like symptoms you must self-isolate, even if you have only one of these.
- If you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started.
- If you live with others and you are the first in the household to have symptoms of coronavirus, then you must stay at home for 7 days, but all other household members who remain well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill.
- For anyone else in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14-day isolation period.
- This guidance is being updated frequently. Definitive rules can be found here about going into isolation and also here regarding ending isolation.
- Some worked examples can be found here.
Unless you are seriously unwell, you do not need to contact any medical services. You do not need to contact either your GP or 111 just to let them know you are self-isolating.
If you do feel you are seriously unwell, you must use the 111 Coronavirus service BEFORE calling the surgery. If you call for an appointment without having done this and followed all their advice, our reception team will advise you only to call back once you have done this.
If you are not sure, you can use the 111 Coronavirus service to find out more. We do NOT have access to testing for the virus.
Self-isolation vs Social distancing vs Shielding
If you are required to self-isolate, you MUST follow this advice. You DO NOT need a GP Medical certificate (MED3) for this (see below).
Self isolation: This is NOT OPTIONAL, and applies to EVERYONE suspected or confirmed to have the virus, as above. NO EXCEPTIONS. Neither you nor anyone in your household are allowed to leave the property, not even to exercise or go to the shops for food. If you are running low on supplies you must arrange for a home delivery or ask a friend or neighbour to get them for you. See here for further information
If you have a temperature, even if you think you have it for another reason (e.g. tonsillitis), you must still completely self-isolate, it is not discretionary.
Shielding is a measure to protect vulnerable patients, initially for 12 weeks. Those patients will have been sent a letter directly from NHS England. See here for further information
Social distancing: Please note that this applies to EVERYONE who is not in self isolation or shielding.
- Avoid contact with anyone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough
- Avoid non-essential use of public transport when possible
- Work from home, where possible. Your employer should support you to do this.
- Avoid large and small gatherings in public spaces, noting that pubs, restaurants, leisure centres and similar venues are currently shut as infections spread easily in closed spaces
where people gather together.
- Avoid gatherings with friends and family. Keep in touch using remote technology such as
phone, internet, and social media
- Use telephone or online services to contact your GP or other essential services
Support for those affected/Sick Pay/Medical Certificates
To support people affected by COVID-19, various new measures have been introduced including:
- eligibility for Statutory Sick Pay from day 1
- no requirement for a GP MED3 to evidence self-isolation where this has been recommended, and
- measures for those applying for Universal Credit who have been advised to self-isolate.
Please see here for further information.
We will NOT be able to provide medical certificates in these situations, please direct your employers to this link if there is any doubt.
For anyone who needs to be off work for more than 7 days due to the pandemic, including shielding patients, you can get a note for your employer online.
Letters regarding cancellation of travel plans and working from home
We are not able to give advice about working from home (see here) or issue letters supporting cancellation of travel plans (see here). Please do not call or use eConsult regarding these questions.
Please do not request your repeat items earlier than when they are due as we will not process them. The pharmacies assure us that supplies are still getting through.
What can you do to reduce your risk?
- STAY AT HOME AND DO NOT GO OUT UNLESS IT IS ABSOLUTELY ESSENTIAL
- People who abuse this and go out unnecessarily are putting the lives and livelihoods of you and your family at risk.
- wash your hands with soap and water often – do this for at least 20 seconds
- if you do have to leave the house, you must always wash your hands when you get home
- use hand sanitiser gel if soap and water are not available
- cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.
- put used tissues in the loo straight away and wash your hands afterwards
- try to avoid close contact with people who are unwell
- do not touch your eyes, nose or mouth if your hands are not clean
Visit NHS 111 for more information about how it spreads and how to avoid infection.
If you have a non-coronavirus concern which you wish to consult a doctor about, have you considered using eConsult rather than calling the surgery?
We are making every effort to keep this website up to date with the latest government advice. However, this is changing rapidly and for definitive guidance please defer to GOV.UK.
Did you know that you can book appointments, order repeat prescriptions and access your medical records on line via an App or see on-line services tab. You will, however, need to register for on-line services first by proving your ID , please speak to the Receptionists.
Prescriptions - Patients may continue to submit prescription requests in the usual way, either electronically or using their usual site. We continue to encourage patients to use the electronic prescription service where possible (ask our Reception Team for further information). You should collect your prescriptions as normal but please gives us AT LEAST 2 working days to process them. WE DO NOT TAKE PRESCRIPTION REQUESTS OVER THE PHONE.
Appointments & Telephone calls - You should continue to use the existing numbers for each site. You can book an appointment at either surgery on either number as the clinical system is now one which should assist with call flow. If you have any queries please ask the Reception Team.
On-line access to medical records - You can now access your full computerised medical records on line - please request this via the on-line portal. You will then be sent a letter requesting confirmation of your request for governance purposes.
Talbot Medical Centre
May we take this opportunity to welcome you to our practice, Talbot Medical Centre, which is an unlimited partnership.
We have a long-established history in the area and have developed special ties with our locality and its academic establishment, Bournemouth University. We have a branch site at 1368 Wimborne Road and offer a medical service to Bournemouth University. We practice quality family and personal medicine, meeting the needs of all our patients as best we can. We constantly monitor the quality of Community and Hospital care provided by local Hospitals to provide patients with the best medical care. We co-operate with NHS England Wessex Area Team and the Dorset Clinical Commissioning Group to advance Primary Care, and our long-established patients will have observed the many improvements in the services we offer.
When does my GP work?
Some of the doctors work across two sites and all of them will be "on call" at least one session each week, which reduces the number of pre-bookable appointments. Drs Betts, Caudell and Nixon are also trainers, which includes four hours of training per week, when they are unable to see patients. Whilst this does reduce the number of appointments available for patients, we feel that training the doctors of the future is very important.
Please click here to be diverted to the GP consulting times page.
There are 2 car parking spaces designated for disabled drivers/patients at Talbot Medical Centre and 1 at 1368 Wimborne Road; please leave these free. Cars are parked at owners risk. There are 2 bicycle stands. Talbot Medical Centre is unable to accept any responsibility for damage or theft to items left on the property.
Please note that Talbot Pharmacy is now open within Talbot Medical Centre from 8.00am to 7.00pm Monday, Wednesday, Friday. 8.00am to 8.30pm on Tuesday and Thursday and 8.00am to 12.00 noon on Saturday. Closed Sunday. They offer normal pharmacy services, including over the counter products, home delivery etc. Please ask at the Pharmacy for an application form if you wish them to become your "pharmacy of choice".
(Site updated 31/07/2020)