Practice News and Updates

NHS Digital
15th Jun

GPDPR (Update)

The implementation date for General Practice Data for Planning and Research (GPDPR) service has been moved to 1 September 2021.

The deadline has been put back due to concerns having been raised that patients had not been given adequate time to give or refuse consent (as per our post below). The plan from NHS Digital is to continue exactly as before but with a short delay.

Please see the short video below if you would like further information about GPDPR.

NHS Digital
8th Jun

General Practice Data for Planning and Research (GPDPR)

NHS Digital has been collecting data from GPs through its trusted General Practice Extraction Service. This system is now being replaced with their new General Practice Data for Planning and Research (GPDPR) service, a broader general-purpose collection which will enable faster access to pseudonymised patient data for planners and researchers.

More detailed information can be found via NHS Digital, including the process of how you can opt out. Please note that there are two different opt outs which you need to be aware of: Type 1 opt-out (opting out of NHS Digital collecting your data - this requires a form to be completed and returned to the practice) and Type 2 (National Data) opt-out (opting out of NHS Digital sharing your data - this can be done online via the NHS website or app - see below).

Data collection will now start on 1st September 2021; if you do not want your data shared with NHS Digital this should be done by returning the Type 1 form above to your GP practice for processing at least a week prior to this date.   

You can also undertake the Type 2 Opt Out via the NHS App.

If you have the NHS App you are able to view and change your preference in the NHS App:

  1. Go to Your health
  2. Select Choose if data from your health and care records is shared for planning and research.
  3. Select Make your choice.
  4. Review the information on the page, then select Start now.
  5. View your preference, then select Change if you want to change it.
  6. Update your choice, then select Submit.

You can also visit www.nhs.uk/your-nhs-data-matters.

Abuse
25th May

"If I die, it will be your fault"

The Institute of General Practice Management (IGPM) has recently launched a national campaign to highlight how much abuse GP receptionists are exposed to, and end all abuse towards general practice staff

The majority of GP Practice Staff (78%) facing threatening behaviour, racist or sexist abuse from patients, and 83% reporting having called the police for help. In this video, GP receptionists share the abuse they have experienced first hand. All have been frontline key workers during the pandemic.

Whilst many people are feeling frustrated at the moment, it is NEVER acceptable to be rude to or abuse any of our staff. We will have no hesitation to remove any patient who subjects our staff to abuse from our practice list.

Blog
5th May

Welcome to our new website

The global pandemic has been difficult for everyone.

Lockdowns. COVID tests. Self-isolation. Social distancing. Facemasks. The list goes on.

It looks like there is light at the end of the tunnel now. The vaccination programme looks like it has been very successful in getting the UK vaccinated against the virus. Soon, we hope, this will all be a strange and distant memory.

In this age of information, there is lots of useful health advice out there but sometimes it can be hard to work out what to trust.

This website is intended to be a useful resource for our patients with information, not only about how to make an appointment or pick up your prescription, but also with health advice and resources that you can use and refer to any time.

Please let us know if any parts of the website are not working as you would like them to, or if you have come across useful resources which you feel we can share with other patients.

Keyboard
5th May

A note about demand for appointments and eConsult

There has been an enormous increase in demand for appointments recently, partly fuelled by eConsults.

In order to maintain safe working practices, we are returning to a more traditional appointment-based service whilst we review how eConsult fits in to how we provide care.

Not all ailments require a consultation with a GP. Self-care and self referral are often appropriate and this can lead to faster and better care in many cases. If you aren't sure, please use the NHS 111 symptom checker or visit our help page.

If you need medical help, please ring us during working hours, call 111 or use NHS 111 online. If we have reached capacity for the day, any further assessments will be on the basis of clinical need and urgency only. eConsult is currently only available for routine reviews such as submitting blood pressure readings and will only be available during the working week.

Why are we asking you to think before you contact us? Our staff have been busier than ever before, due partly to requests to deal with minor issues on an urgent basis, people asking for help with multiple problems in one appointment slot, time spent directing patients to more appropriate sources of help. Part of this is an effect of the pandemic and lockdown. We understand that patients can be frustrated. We want to provide safe and effective care to all our patients and this will not be possible if people take up appointments with problems which they could have solved by using more appropriate resources.

We appreciate that the phone lines can be busy and for this reason you can now book routine telephone appointments online (via the systmOnline app).

No matter how frustrated or worried you are, it is NEVER acceptable to be rude to any of the staff at the surgery. We are all trying to do our jobs in difficult circumstances. Getting angry or being unpleasant is not going to help us to help you. We have a zero-tolerance approach to inappropriate behaviour towards any of our staff and we will not hesitate to remove patients from our list if they do not treat our staff with the respect they deserve.