Please remember that home visiting is very time-consuming for the doctor. Up to 12 patients can be seen in Surgery during the time the doctor can visit 2 or 3 patients. Home visits are therefore only advisable when the medical condition of the ill person is such that attendance at the Surgery is NOT possible. When the medical condition does not prevent travel please make every effort to attend the Surgery.
The doctors organise their work and allocate their visits at 11:30. Please call before then if a visit is anticipated. Late calls would therefore all go to a Duty Doctor who will be starting an Emergency Surgery at 15:00. Late requests for visits can thus compromise the service and lead to delay. Visits are usually performed between 12:30 and 15:00.
Situations where home visits are NOT appropriate
Lack of transport - transport can be arranged by friends, relatives or a taxi if too unwell to drive, cannot walk or come by bus. It is not the surgery's duty to arrange transport.
If patients are able to get out to the shops, hospital appointments, opticians, dentists, hairdresser, visit friends/relatives, then patients can come to the surgery.
CHILDREN - can be brought to the surgery by an adult. Unwell children are often best served by attending the practice as they will be seen promptly and in the right environment to make a safe diagnosis.
You can book telephone appointments in advance with a doctor by contacting the Reception Team. You should use a telephone appointment in the same way you would use a face to face appointment. If you are uncertain as to whether the doctor can resolve your problem via the telephone please ask our Reception Team to assist you as it may be more appropriate for a face to face appointment.
Emergencies will be connected through to the Emergency Doctor of the day if appropriate or the Emergency Doctor may ring you back. Remember you can obtain general advice from your local pharmacist or by telephoning 111.
You can telephone either site from 0800 and 18:30 to leave a message for the practice nurse. You may be able to book a telephone appointment with the nurse if appropriate.