Suggestions and complaints

Our aim is to help you as best we can and we endeavour to do this in a highly professional way. Sometimes there may be a difference in opinion as to the service you received. Being human, sometimes our standard of care may have been less than we desired, or a misunderstanding may have occurred. We would welcome constructive criticism or comments on the services we provide. If you tell us where problems have arisen it gives us the chance to put things right. We try to provide the best possible service.

If you have any complaints about the service that you have received from the doctors or staff working for this Practice you are entitled to ask for an explanation.

Please ask for a complaints leaflet or leave your comments in the Suggestion Box in the Waiting Room. Alternatively, please ask to speak to the Deputy Practice Manager or the Practice Support Manager.

We operate an informal “in-house” complaints procedure to deal with your complaints. This procedure does not deal with any matters of legal liability or compensation. In some cases the in-house procedure is not an appropriate form of investigation. In which case you will be referred to the appropriate Authority. The in-house procedure does not affect your right to make a formal complaint to the NHS Commissioning Board, (NHS England), if you wish, nor does it affect your right to seek compensation in law.

Please note that the Practice must ensure strict adherence to the rule of medical confidentiality. We cannot provide medically confidential information without the appropriate authority if you are not the patient in question.

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